‘PayPal users in the U.S. will now be able to send and receive person-to-person payments over Facebook Messenger. The deeper integration with Messenger’s platform, which will also include PayPal’s first customer service bot for handling customer questions and requests for help, follows a series of tie-ups between the two companies’, Tech Crunch this week revealed.
‘Last year, Facebook and PayPal announced a deepened relationship that allowed customers in the U.S. to shop from online merchants using their Messenger chat bots, then transact in the messaging app via PayPal. Customers could also choose to link their PayPal account with Messenger in order to receive notifications and receipts from their online transactions within Messenger. To date, over 2.5 million users have linked their PayPal account with Messenger, PayPal says, and that number is expected to grow with today’s news.’
The ability to conduct value-adding transactions inside messaging platforms ties into a bigger play by social media giants, which looks to give its users genuine reasons to spend longer with them online.